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Delivery & Returns

DELIVERY 

CLICK & COLLECT

Distinctive Image is offering Click & Collect for customers to shop safely during Covid. This is pending stock availability in our store. Please allow processing time. You will be contacted when your order is ready for collection. If an item is out of stock, we will call you to discuss an estimated time for collection. 

NEED SOMETHING URGENTLY?

We recommend you give us a call and we can assist you over the phone (02) 4577 5901.

DELIVERY AUSTRALIA WIDE

FREE delivery on orders over $250

Standard order delivery $9.95

Online orders are processed and dispatched Monday to Friday. Orders are dispatched via Australia Post and a tracking number will be provided. 

RETURNS

Distinctive Image do not refund for change of mind. We will gladly exchange or provide a store credit.

CONDITIONS OF RETURN

1. All embellished goods, (i.e. goods that have been branded/personalised using our embroidery, digital print or screen printing service) cannot be returned due to change of mind.

2. Goods must be unused

3. Goods must be in original condition

4. All tags must be attached

5. Goods must be in original packaging

6. For footwear, the box forms part of the product and must be returned in its original condition and cannot be returned with any postage labels or writing on the box.

7. For sanitary reasons, underwear cannot be returned for any reason other than a manufacturing defect

RETURNING GOODS PURCHASED ONLINE – EMBELLISHED GOODS EXCLUDED

Please note, returns for online purchases are subject to a 15% restocking fee. Returns must be posted within 7 days of receipt of your parcel.

1. Please contact our Sales team via phone or email to submit your claim weborders@distinctiveimage.com.au

2. Once your return has been approved, please post your goods to Distinctive Image – Returns, 7/31 Brabyn Street, Windsor NSW 2756. Postage of the return is the responsibility of the person or company returning the goods.

3. Your credit or exchange will be fulfilled once your goods have arrived at our store and condition inspected.

RETURNING GOODS PURCHASED IN-STORE – EMBELLISHED GOODS EXCLUDED

1. Please contact our Sales team via phone, email sales@distinctiveimage.com.au or bring your goods back to our store.

2. Claims must be made within 7 days of your invoice.

FAULTY PRODUCTS

In the rare cicumstances that your goods have a defect, please email photo proof to weborders@distinctiveimage.com.au and provide as much detail as possible so your order can be assessed. We may consult with our supplier. If the goods are found to be faulty, we will send you an Australia Post Prepaid Satchel to return the product to us. Depending on the nature of the fault, Distinctive Image will arrange a repair, exchange or refund.