Delivery & Returns

DELIVERY POLICY

For all online orders greater than $250 in total will receive FREE shipping whilst all other online orders can enjoy $9.95 FLAT RATE shipping Australia Wide.

DELIVERY TIMES

If your item is IN STOCK, please allow up to 48 hours (or 2 business days) for your order to be processed. Once your order is processed, please use the following delivery guidelines to estimate your orders arrival. 

Delivery to:Estimated Arrival (after dispatch):
Sydney and surrounds2-3 business days
Adelaide, Brisbane, Canberra, Melbourne3-4 business days
Hobart, Launceston4-5 business days
Perth, Darwin and most Regional Areas5 business days

 

If your order is placed on BACKORDER, we will contact you to advise of an estimate delivery time.

Please note delivery times listed above are not guaranteed and delays may occur, however we will do our absolute best to get your items delivered to you as quickly as possible.

WHERE IS MY ORDER?

When your order is dispatched, you will receive a confirmation email with a tracking number (if applicable) to track your order. 

 

RETURNS POLICY

HAVE YOU CHANGED YOUR MIND?

For all ONLINE PURCHASES made via distinctiveimage.com.au must be returned via post within 14 days of the purchase date. Any costs related to the return of your order will be incurred by you. To return your unwanted items, please include your invoice and clearly mark the item/s you wish to return or exchange. If the items you would like to exchange are not of equal value to the original product amount, the FULL purchase price of that product will be refunded back to your chosen account where you can then choose to purchase your alternative product as per normal.

For all IN STORE PURCHASES made at our retail store will need to be returned or exchanged within 7 days of the purchase date. Please ensure you retain a copy of your invoice or receipt for proof of purchase.

If you choose to return/exchange your items must meet the following conditions:

  • Items must be unused
  • Items must be in original condition
  • Items must have ALL original tags attached
  • Items must be returned in original packaging
  • Footwear Items must be returned with their shoe box in original condition and cannot have freight labels or writing on the box.

ALL embellished items are non-refundable or returnable in any circumstance. Change of mind will result in a new order being processed.

DID YOU RECEIVE THE WRONG PRODUCT, SIZE OR COLOUR?

We take extreme care in packing our orders, but if you did not receive your order as per your invoice, please EMAIL US or call 1300 557 633 and have your order number ready.

HOW LONG WILL MY REFUND TAKE?

Please allow up to 7 working days for your returned parcel to be received. Refunds take 3-5 working days to reach your account, however if you have not heard from us after 10 working days from sending your parcel back to us – please get in touch by EMAILING US or calling 1300 557 633 and have your proof of return ready.

MY PRODUCT I RECEIVED IS FAULTY

In the rare instance that your product arrives and has a defect, please email a photo to DISTINCTIVE IMAGE detailing the issue so your order can be assessed. We may consult with our supplier and if the goods are found to be faulty we will send you a Return Paid eParcel Sticker to return the product to us where once received you will be issued with a full refund or replacement.

For any additional assistance please EMAIL US or call 1300 557 633.