Delivery & Returns
Online orders <$250 in total incur a $9.95 FLAT RATE postage fee, applies Australia wide.
Orders $250+ receive FREE postage!
If your item is IN STOCK, please allow up to 2 business days for your order to be processed. Once your order is processed, please use the following delivery guidelines to estimate your orders arrival.
|Delivery to:||Estimated Arrival (after dispatch):|
|Sydney and surrounds||2-3 business days|
|Adelaide, Brisbane, Canberra, Melbourne||3-4 business days|
|Hobart, Launceston||4-5 business days|
|Perth, Darwin and most Regional Areas||5 business days|
If your order is placed on BACKORDER, we will contact you to advise of an estimate delivery time.
Please note delivery times listed above are not guaranteed and delays may occur, we will do our absolute best to get your items delivered to you as quickly as possible.
WHERE IS MY ORDER?
When your order is dispatched, you will receive a confirmation email with a tracking number (if applicable) to track your order.
HAVE YOU CHANGED YOUR MIND?
Online orders made via distinctiveimage.com.au must be returned via post within 14 days of the purchase date. Any costs related to the return of your order will be incurred by you. To return your unwanted items, please include your invoice and clearly mark the item/s you wish to return or exchange.
If the items you would like to exchange are not of equal value to the original product amount, on receipt of your return, you will be refunded for the FULL purchase amount of that product to your account where you can then choose to purchase your alternative product online.
IN STORE PURCHASES made at our retail store will need to be returned or exchanged within 7 days of the purchase date. Please ensure you retain a copy of your invoice or receipt for proof of purchase.
If you choose to return/exchange, your items must meet the following conditions:
- Items must be unused
- Items must be in original condition
- Items must have ALL original tags attached
- Items must be returned in original packaging
- Footwear Items must be returned with their shoe box in original condition and cannot have freight labels or writing on the box.
ALL embellished items are non-refundable or returnable in any circumstance. Change of mind will result in a new order being processed.
DID YOU RECEIVE THE WRONG PRODUCT, SIZE OR COLOUR?
We take extreme care in packing our orders, but if you did not receive your order as per your invoice, please EMAIL US or call 1300 557 633 and have your order number ready.
HOW LONG WILL MY REFUND TAKE?
Please allow up to 7 business days for your return parcel to be received by us. Refunds take 3-5 business days to reach your account. However, if you have not heard from us after 10 business days from sending your parcel back to us – please get in touch by emailing email@example.com or calling 1300 557 633 and have your proof of return ready.
MY PRODUCT I RECEIVED IS FAULTY
In the rare instance that your product arrives and has a defect, please email a photo to firstname.lastname@example.org providing as much detail as possible so your order can be assessed. We may consult with our supplier. If the goods are found to be faulty, we will send you a Return Paid eParcel Sticker to return the product to us where on receipt of the return you will be issued with a full refund or replacement.