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Delivery & Returns

 

NEW SERVICE – CLICK & COLLECT

In-line with the current COVID restrictions in NSW, Distinctive Image is operating as a Click & Collect Service. You are able to shop online and select this option, remembering to shop within your LGA. Or you can phone us and we can take your order and payment over the phone.

Please allow processing time. You will be contacted when your order is ready for collection. If your order is not in stock, you will be contacted with an estimated time of arrival from our supplier.

If you require a product urgently, CALL US! We are more than happy to help you over the phone!

When you arrive to collect your order from our car park, please phone (02) 4577 5901 and we will bring your order out to you.

POSTAGE

Online orders <$250 in total incur a $9.95 FLAT RATE postage fee, applies Australia wide.

Orders $250+ receive FREE postage!

DELIVERY TIMES

PLEASE NOTE: Due to current lockdown and restrictions in NSW you may experience a delay with your order.

If your item is IN STOCK, please allow up to 2 business days for your order to be processed. Once your order is processed, please use the following delivery guidelines to estimate your orders arrival. 

Delivery to: Estimated Arrival (after dispatch):
Sydney and surrounds 2-3 business days
Adelaide, Brisbane, Canberra, Melbourne 3-4 business days
Hobart, Launceston 4-5 business days
Perth, Darwin and most Regional Areas 5 business days

If your order is placed on BACKORDER, we will contact you to advise of an estimate delivery time.

Please note delivery times listed above are not guaranteed and delays may occur, we will do our absolute best to get your items delivered to you as quickly as possible.

WHERE IS MY ORDER?

When your order is dispatched, you will receive a confirmation email with a tracking number (if applicable) to track your order. 

RETURNS POLICY

HAVE YOU CHANGED YOUR MIND?

Online orders made via distinctiveimage.com.au must be returned via post within 14 days of the purchase date. Please contact us prior to make the arrangement. Any costs related to the return of your order will be incurred by you.

In-store purchases made at our retail store will need to be returned or exchanged within 7 days of the purchase date. Please ensure you retain a copy of your invoice or receipt for proof of purchase.

If you choose to return/exchange, your items must meet the following conditions:

  • Items must be unused, unworn
  • Items must be in original condition
  • Items must have ALL original tags attached
  • Items must be returned in original packaging
  • Footwear must be returned with their shoe box in original condition and cannot have freight labels or writing on the box.

ALL embellished items, such as embroidery, digital print and screen print are non-refundable or returnable in any circumstance. Change of mind will result in a new order being processed.

DID YOU RECEIVE THE WRONG PRODUCT, SIZE OR COLOUR?

We take extreme care in packing our orders, but if you did not receive your order as per your invoice, please EMAIL US or call (02) 4577 5901 and have your order number ready.

MY PRODUCT I RECEIVED IS FAULTY

In the rare instance that your product arrives and has a defect, please email a photo to sales@distinctiveimage.com.au providing as much detail as possible so your order can be assessed. We may consult with our supplier. If the goods are found to be faulty, we will send you a Return Paid eParcel Sticker to return the product to us where on receipt of the return you will be issued with a full refund or replacement.

For any additional assistance please contact our Customer Service Team EMAIL US or call (02) 4577 5901.