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Embroidery & Printing FAQ’s

What's the best way to send my artwork for embroidery or printing?
Please send all artwork files in either a PDF, EPS or a high res JPG file at 300 DPI. If you just need basic text you can also email it to us and our design team will create it for you.
What if I can't get these formats?
If your unable to supply your Logo in these formats, just send in what you have and our design team will do our best to advise the best solution.
Will I see a sample before commencement of my order?
Yes! All orders placed will have a proof emailed or embroidery sample available for sign off and approval before going to print or embroidery.
Can I order a plain sample before embroidery or printing?
Yes. Please view our Sample Policy or you may contact our customer service team.
If I want to place a large order do you offer discount?
Yes. We are the large order specialists, from 1 to thousands! No job is too large. We have the resources to do the majority of our work ‘In House’ so we can compete on price without compromising on quality.
Can I cancel my order once it is placed?
Short answer is no. Please check carefully when placing your order. You can change any artwork requirements or sizes you may have – as long as we have not gone to print yet! Best to call us first and check.
Can I have the items in my order if I haven't paid yet?
All goods remain the property of Distinctive Image Workwear and ownership title shall not pass to the purchaser until payment in full has been received. Romalpa clause applies.
Who owns the rights to artworks from an order?
Artwork and programs that require a set up charge are owned by the customer to be used exclusively for the customer but always remain the property of Distinctive Image Workwear and do not leave the premises.
Do you offer refunds for embroidered or screen printed orders?
All embroidered or printed orders (i.e embellished items) are non refundable or returnable due to the customisation of the product.