Returns & Exchanges

Distinctive Image Workwear do not refund for change of mind. This applies to online orders and in-store purchases. We will gladly exchange or provide a store credit.

Conditions of Return

  1. All decorated items (i.e. items that have been branded or personalised using our decoration services) cannot be returned due to change of mind.
  2. Items must be unused.
  3. Items must be in original condition.
  4. All tags must be attached.
  5. Items must be in original packaging.
  6. For footwear, the box forms part of the product and must be returned in its original condition. It cannot be returned with any postage labels or writing on the box.
  7. For sanitary reasons, underwear cannot be returned for any other reason other than a manufacturing defect.

Returning Items Purchased Online - Decorated Items Excluded

Please note, returns for online purchases are subject to a 15% restocking fee. Claims must be processed and posted within 30 days of receipt of your item. 

  1. Please contact our Customer Service Team on (02) 4577 5901 or email weborders@distinctiveimage.com.au
  2. Once your return has been approved, please post your items to Distinctive Image - Returns, 7/31 Brabyn Street Windsor NSW 2756. Postage of the return is the responsibility of the person or Company returning the items.
  3. Your credit or exchange will be fulfilled once your items have arrived to our warehouse and condition is inspected.

Returning Items Purchased In-Store - Decorated Items Excluded

  1. Please contact our Customer Service Team on (02) 4577 5901, email weborders@distinctiveimage.com.au or visit us in-store.
  2. Claims must be made within 30 days of your invoice.

Faulty Products

In the rare circumstances that your items have a defect, please return the item to our store or email photos to weborders@distinctiveimage.com.au with as much detail as possible. We will assess your item and consult the supplier/manufacturer. If the items are deemed to be faulty, we will instruct you to return the item to us. Depending on the nature of the fault, Distinctive Image Workwear will arrange a repair, exchange or refund.